n-compass North West Ltd is a charitable organisation with a range of localised services across the North West of England which aim to enhance life opportunities of individuals by using an innovative and responsive approach. n-compass completed their Connecting People Intervention training in January 2013; their enthusiasm was evident in their application to the activities completed over the two days. Since the training, they referred a remarkable 19 participants to the study in just a few months.
This is what the Lead Health Trainer at n-compass, Rachael Bailey, had to say about the overall experience of n-compass workers and individuals using the services they provide:
“The quality and clarity of the training delivered and the ease of accessibility to make the referrals to Sharon has been a bonus for workers, and customers have reflected and fed back to the Outreach Team about the positive experience which they have found when being interviewed.
We found that approaching customers to take part in the study has not intruded into regular work practices, nor has it been seen as a burden.
As attendees of the training sessions we have disseminated our learning to our colleagues and the Volunteer Co-ordinator has made use of the information and methodology to deliver training to our volunteers who previously had no concept of how the relationships between customers and professionals/services came together. The PowerPoint provided by the Connecting People Team has been an exceptional learning and training aid giving clarity to the overall position of the support mechanism and how the agency, the worker and the customer overlap. The format of the presentation in pictorial form was seen as a major benefit for everyone and highlighted barriers which potentially exist and it opened up opportunities to discuss how as individuals we would overcome them. Throughout the training days we felt valued and there were no discernible barriers preventing the best learning opportunities from the sessions.
Overall, the experience of being part of the Connecting People Study has been positive, both for n-compass staff and their customers.”
We would like to thank ncompass for all their hardwork and this wonderful account of their experience as part of the Connecting People study.
p>We have now completed the recruitment phase of the Connecting People Intervention Study! We want to take this time to thank all of the agencies and workers involved in the study for your continued support toward the success of our recruitment and completion of the interviews themselves. We have received some very positive feedback from a number of sources and we hope that this reflects your own experience of the study to date.
We are pleased to announce that we completed more than 140 baseline interviews across the three subgroups: adults and older adults with mental health problems or learning disabilities. This would not have been possible without the support of all of the workers at the agencies. We recognise in the changing climate of health and social services that there is tremendous pressure and we truly appreciate the time and hard work that everyone has put forth to support the success of the study.
It’s hard to believe but we will already be starting nine-month follow-up interviews with participants within the next couple of weeks! In addition to interviewing the individuals again to capture any changes during their time in the Connecting People Intervention, we will also be conducting semi-structured interviews with managers and workers in each agency. Through these interviews we aim to evaluate the process and experience of working within the CPI.
Sharon and Meredith
Hello, my name is Sharon and I am the latest member of the Connecting People Study team.
Having been involved for just over one month I have got to know the study and the rest of the team and I’m currently engrossed in conducting the systematic review on interventions that promote the social participation and well-being of adults with a learning disability. It’s incredible that such an important part of an individual’s life has such little emphasis placed upon it, with the majority of individual’s with a learning disability having no one they call a friend.
I am optimistic that this can change and we can work together to enhance individual’s social networks and their consequent well-being. As Meredith suggests, the systematic reviews she and I are both conducting will hopefully be a great way to learn what factors make an intervention effective and how we might best develop the Connecting People Intervention to support the needs of both health & social care workers and service users.
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Thanks for reading 🙂