n-compass North West Ltd is a charitable organisation with a range of localised services across the North West of England which aim to enhance life opportunities of individuals by using an innovative and responsive approach. n-compass completed their Connecting People Intervention training in January 2013; their enthusiasm was evident in their application to the activities completed over the two days. Since the training, they referred a remarkable 19 participants to the study in just a few months.
This is what the Lead Health Trainer at n-compass, Rachael Bailey, had to say about the overall experience of n-compass workers and individuals using the services they provide:
“The quality and clarity of the training delivered and the ease of accessibility to make the referrals to Sharon has been a bonus for workers, and customers have reflected and fed back to the Outreach Team about the positive experience which they have found when being interviewed.
We found that approaching customers to take part in the study has not intruded into regular work practices, nor has it been seen as a burden.
As attendees of the training sessions we have disseminated our learning to our colleagues and the Volunteer Co-ordinator has made use of the information and methodology to deliver training to our volunteers who previously had no concept of how the relationships between customers and professionals/services came together. The PowerPoint provided by the Connecting People Team has been an exceptional learning and training aid giving clarity to the overall position of the support mechanism and how the agency, the worker and the customer overlap. The format of the presentation in pictorial form was seen as a major benefit for everyone and highlighted barriers which potentially exist and it opened up opportunities to discuss how as individuals we would overcome them. Throughout the training days we felt valued and there were no discernible barriers preventing the best learning opportunities from the sessions.
Overall, the experience of being part of the Connecting People Study has been positive, both for n-compass staff and their customers.”
We would like to thank ncompass for all their hardwork and this wonderful account of their experience as part of the Connecting People study.